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The Earliest Arrival Date: 29/10/2017 IF ORDER TODAY !

FAQS

About us
1. Where is your company located?
A: We are an online based store specializing in customizing dresses. Our website is located in the Canada, and our customer service agents are located in a number of countries to respond to different time zones.
2. Do you have a physical store that I can visit?
A: Sorry, we don’t have a physical store, Clavonna is a customer-oriented website, which is dedicated in providing custom-made dresses and plus-size dresses.
3. How can I get in touch/reach you?
A: You can easily contact our customer service by email, if you are not sure about the design ,or you need to know the delivery times or whatever ,our customer service will help you solve all the questions.
Ordering
1. I’m not sure about the colour, is there a way for me to see all the choices before ordering?
A: Yes, you can order a swatch sample brochure before ordering your dress. Our swatches have our full range of colour, so you can accurately pick the one you want. The swatches are free and there is only a minimum shipping fee.
2. I’m not sure about my size. Normally I’m a size 6, are your dresses true to size?
A: No matter how sure you are about your size, we still advise you to measure. Sizes vary across different clothing companies and it’s very common to be size 4 at one store and size 6 at another. We recommend custom sizes for all our customers so that your dress is tailored to fit you. If you are in standard size, take a look at our measurements for those sizes and compare them to your body.
3. I like the top of one dress and the skirt of another dress. Do I have to order both?
A: No,there is no need to order both. Please feel free to contact our customer service and tell her your requirements. You can combine your favorite parts from one dress and the other. For example: The straps from dress 1, the corset from dress 2, the skirt from dress 3 and so on.
4. I don’t see what I want from your sample pictures. Can I give you a picture of what I want?
A: Yes, you can send us the picture or drawing of the dress you prefer. Just be sure not to copy any other designs, such as dresses made by other fashion houses.
5. Can I change the fabrics? Also I don’t want sequence. Can I have lace instead?
A: Of course. our customers can change the fabrics according to their needs, and our stock photos are for reference. If you want beading instead of sequence, lace instead of mesh, please feel free to contact our customer service or write it clearly in the customization box.
Shipping and delivery time
1. How long does it take?
A: the time it takes is determined by how long it takes for the dress to be made plus the time it takes to ship it to you. The more complicated a dress is, the longer it takes to be made. A dress where every single pearl decoration has to be hand sawn on is going to take more time to produce than a simple flowy gown. Standard order takes about 16 to 19 days from start (when we receive your order) to finish (you receiving the order). Rush orders takes about 11 to 13.
2. I’m not sure if I can get it in time. I need it by *date*.
A: Order early is your best safeguard and it will also leave you enough time for minor tailoring. Using the timeframe in the answer above, you should have a general idea when you’ll receive your order. However, you’re always welcome to contact customer service to check on the status of your order especially when you need the dress to be delivered by a specific date.
Issues
1. I received my dress and some of the embellishments fell off.
A: I am very sorry for this situation. Our embellishments are hand-sewn. it is possible to fall off on the way of shipping. If you come across such situation, you can mend it by a local tailor. If the embellishments drop in large quantities, we will return you the mend fee.
2. I put in my measurements but the dress is a bit long.
A: I am sorry to make you confused. All our dresses are made with extra “room” for minor alterations. On long dresses, we leave spare room to factoring in high heels. Some customers want their heels to show, some don’t so we leave that option to you. If you want it shorter, a simple hemming would do.
3. My order looks different from the picture on your website.
A: Our stock pictures are prototypes of the designs that we have. It’s to show what the dress will generally look like and may not be exact. We advise you to read the item description which indicates the materials and embellishments that are used to better decide.
4. I chose a colour from the ordering page but it arrived looking different.
A: We advise customers who have very specific colour requirements to order a swatch sample first. The colours shown through our ordering page may not be true to life due to different monitor display, lighting, and even the cameras that took the stock photo. The same shade of colour can look lighter on your computer but darker on your phone.
Returns
1. Why don’t you take returns?
A: When an item is custom made, it’s normal for companies to not take returns. Think about it this way, you get a custom made birthday cake, complete with the colour and flavour of your choice. It has the decorations you wanted and it says “happy birthday Miley” which is your name. Would you be able to return it? It’s the same logic behind our policy.
2. What if I don’t like the dress I got? Will you refund it?
A: The problem is this; customers will order custom made dresses, wear it to their event, and attempt to return it for a full refund saying that they didn’t like the dress. We don’t allow this kind of practice which is why we don’t offer refunds. If you don’t like your dress for any particular reason, let us know and we’ll remake it for you. Bonus is you get to keep both.
3. What if my order arrives after my event is over?
A: We can only take steps to prevent this from happening. When we receive your order, the next working day we will start making your dress, once the dress is completed and inspected for defects and flaw, it is shipped out to you. Standard time from start to finish is 16 to 19 days. You can also choose rush order which shortens the time to 11 to 13. Please plan accordingly before submitting your order. Otherwise, contact customer service and let us know your timeline and we can advise accordingly.