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The Earliest Arrival Date: 29/07/2018 IF ORDER TODAY !

Contact Us

Please complete the form below with your query or feedback and our Customer Services Team will be more than happy to help you. If you are not able to use the form for any reason, you can also email us on [email protected] . When contacting us, please give us as much information about your query as possible.

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Q: Where are you located?
A: We are an online based store specializing in customizing dresses. Our website is located in the Canada.
Q: Do you have a store that we could try dresses on or is it just on line?
A: Sorry, we don't have a physical store, Clavonna is a customer-oriented website, which is dedicated in providing custom-made dresses and plus-size dresses.
Q: What's your return policy?
A: If the dress has any problem and belongs to our fault, we will accept refund or remake.
Q: How long does it take to ship a dress?
A: From paying to receiving the dress, the standard order takes 16-20 working days and the rush order takes 11-13 working days, if you have special need about delivery time, please email us at [email protected]
Q: Will it cost more for adding sleeves or any alterations to the dress?
A: The alterations of dress such as adding sleeves, shorten the dress, covering the back and so on are free, you just need to write them into the special requirement box clearly when placing the order.
Q: Can you please tell me what the cost is to have the dress custom made?
A: We customize the dresses without extra charge.
Q: I'm not sure about the colour, is there a way for me to see all the choices before ordering?
A: Yes, you can order the colour swatch including 144 colours, so you can pick one you want accurately. The swatch is free, only C$26.99 for shipping fee.
Q: I don't see what I want from your sample pictures. Can I give you a picture of what I want?
A: Yes, click it and upload the photos of the dress you prefer, then we will send you the quotation soon.
Q: How much is the delivery charge?
A: The shipping fee is $26.99.
Q: Can I order some dresses to check if they look right on me and send others back for a refund?
A: Sorry, we can't offer you such service, because all of our dresses are made to order. Please just order what you need.
Q: Can you ship the dress to other countries or just Canada?
A: We can ship the dress to any countries in the world.
Q: How long does the swatch take to be delivered?
A: It takes about 3-5 working days.